Terms of Service

Your account

• You must provide accurate information when signing up
• You're responsible for keeping your API key secure
• One account per person or organization
• You must be 18+ or have parental consent

If we suspect abuse, we may suspend your account. We'll try to contact you first, but reserve the right to act immediately if needed.

What you get

Payment

Payments are processed by Lemon Squeezy, our Merchant of Record. They handle:

• Payment processing and billing
• Sales tax and VAT collection
• Refunds and disputes
• Invoicing and receipts

When you purchase, you're agreeing to Lemon Squeezy's terms in addition to ours.

Subscriptions

• Billing cycle - Subscriptions renew automatically (monthly or yearly)
• Cancellation - Cancel anytime from your dashboard. You keep access until the end of your billing period.
• Price changes - We'll notify you 30 days before any price increase. You can cancel before it takes effect.
• Refunds - Contact us within 14 days of purchase for a full refund, no questions asked.

Acceptable use

Don't use Pyckle to:

• Violate any laws or regulations
• Harm, harass, or impersonate others
• Attempt to gain unauthorized access to our systems
• Resell or redistribute the service without permission
• Overwhelm our infrastructure with excessive requests
• Reverse engineer our proprietary algorithms

Basically: use the service as intended, and we'll get along fine.

Your code and data

You own your code. We don't claim any rights to it.

• Your source code stays on your machine
• We don't train on your code (see our Privacy Policy)
• Custom PyckLM models trained for you are exclusively yours

Our code and IP

Pyckle's software, algorithms, and models are our intellectual property. Your subscription grants you a license to use the service, not ownership of the underlying technology.

Availability

We aim for high uptime but don't guarantee 100% availability. Things break sometimes. We'll fix them as fast as we can.

For critical infrastructure, consider our Enterprise tier with SLA guarantees (contact us).

Liability

The service is provided "as is". We're not liable for:

• Lost profits or data
• Indirect or consequential damages
• Issues caused by third-party services
• Your reliance on AI-generated suggestions

Our maximum liability is limited to the amount you've paid us in the last 12 months.

Changes to terms

We may update these terms. If we make significant changes:

• We'll notify you via email at least 30 days before
• Continued use after the effective date means you accept the new terms
• If you disagree, you can cancel before the changes take effect

Termination

By you: Cancel anytime from your dashboard.

By us: We may terminate your account for:

• Violation of these terms
• Non-payment
• Abuse of the service

If we terminate for cause, no refund. If we terminate for other reasons, we'll refund unused time.

Governing law

These terms are governed by the laws of Delaware, USA. Any disputes will be resolved in Delaware courts.

Contact

Questions about these terms? Email legal@pyckle.co

General support? hello@pyckle.co